Ali Bey Hotels & Resorts Policies

Quality, Environment And Food Safety Policy

We aim to leave a habitable world for our future generations with our environmentally friendly approach while we serve our guests with an understanding of quality service.

QUALITY POLICY

• During the execution of our activities, we determine the negative effects on the environment and control the possible hazards and wastes in order to protect and sustain the environment we live in.
• We increase the trust and satisfaction of our guests by offering appropriate, quality products and services.
• We inspect our quality according to national and international standards, also quality improvement proposals and research development activities are important to us.
• We provide quality and safe products for our guests. With our continuous improvement work, we offer our guests the best service.
• We prioritise the use of local products and services in the context of sustainability in the provision of products and services.
• We believe in adopting a modern management and human resources approach and becoming institutionalized and a self-developing organization.
• We aim to increase the success, development, and commitment of our employees by creating a fair, work-friendly, healthy and safe working environment in accordance with the law and related regulations.

ENVIRONMENTAL POLICY

• Conserving natural resources, using them efficiently, and increasing recycling and recovery within the scope of the zero-waste approach,
• Taking necessary measures to reduce or eliminate the environmental impacts resulting from our activities and preventing environmental pollution,
• Evaluating all environmental risks and opportunities in all our activities with a life cycle approach, taking necessary actions to achieve environmental improvement goals and objectives, and reviewing them periodically,
• Purchasing packaged products in recyclable and large packages, adjusting the amount of food served according to the number of guests to avoid food waste, and taking environmental safety measures in hazardous material storage areas,
• Complying with environmental laws, regulations, and contractual obligations and ensuring they are kept up to date,
• Implementing low-carbon projects with awareness of the impacts of climate change,
• Considering climate-related risks and opportunities in all our activities,
• Contributing to the fight against climate change and focusing on sustainability,
• Supporting the improvement of biodiversity and protecting all species, especially endangered and endemic species, such as Caretta carettas, and natural ecosystems,
• Organizing training programs to instill environmental awareness and increase environmental responsibility among our employees,
• Ensuring that our policy is understood and adopted by our stakeholders and employees, thereby increasing awareness and sensitivity.

FOOD SAFETY POLICY

• We undertake to comply with national and international regulations.
• We share information related to food safety throughout the food chain with our suppliers.
• We produce our products within the framework of food safety criteria and minimize risks and hazards.
• In accordance with the demands of our guests, we produce, store and transport our pruducts in healthy and hygienic conditions and offer safe products to our guests.
• By keeping the satisfaction of our guests at the highest level and by continuously improving our business for this purpose, we raise awareness of our staff and support them through trainings.

CHILD PROTECTION POLICY

We at Ali Bey Hotels & Resorts are committed to establishing an ethical approach to all types of exploitation and child abuse, educating our staff on this issue, ensuring the safety and security of our children, complying with applicable laws, regulations, rules and legal provisions, inform the authorities in case of sexual abuse of children.

OCCUPATIONAL HEALTH AND SAFETY POLICY

As Ali Bey Hotels & Resorts, we continuously improve occupational health and safety activities, comply with occupational health and safety laws and regulations, and raise awareness of our employees on occupational health and safety.

GUEST COMPLAINT MANAGEMENT POLICY

• We offer effective, realistic and applicable solutions to our guests' complaints in line with the principles of objectivity and sensitivity, during their stay and as soon as possible
• We keep satisfaction and loyalty of our guests at the highest level and continuously improve our business for this purpose.
• We undertake to comply with the legal obligations in force, to adopt all principles in resolving Guest complaints and to raise awareness of our personnel through trainings.

PURCHASE POLICY

Ali Bey Hotels & Resorts' purchasing principle is to select suppliers that comply with legal regulations, offer green building materials, sustainable food and consumer goods, as well as low-energy tools and equipment; suppliers who attach great importance to human rights, health and safety of employees, environmental safety, demonstrate understanding of business ethics.

• At the stage of purchasing energy-intensive products, first of all, products with low energy consumption (electricity consumption, fuel consumption, etc.) are considered and, if possible, preference is given to them.
• When purchasing food and other consumer goods, preference is given to local suppliers. The purchased products in accordance with the requests of the departments are purchased in the largest possible packages.
• When purchasing services, an assessment is made at the first meeting with local companies. Steps are being taken to ensure that all service and supply organizations are aware of and comply with legal regulations, respect human rights, attach great importance to the health and safety of employees, and are sensitive to environmental health and safety issues.

ENERGY MANAGEMENT POLICY

• Adopting an energy-efficient management approach across all our business processes within the framework of our effective energy management system, and planning and providing all necessary resources in this regard,
• Conducting activities to improve energy performance in all processes,
• Contributing to the development of all relevant stakeholders within our sphere of influence, including suppliers,
• Planning the transformation of all our facilities into energy-efficient establishments,
• Supporting efforts to improve and enhance energy performance in all operations, including those of our suppliers,
• Identifying and complying with all applicable national and international legal requirements related to energy and sustainability management,
• Continuously improving our energy performance,
• Supporting energy-efficient designs in the products, services, concepts, business models we contribute to, and in the technological systems we procure.

CLIMATE CRISIS POLICY

• Making the necessary efforts to increase our energy efficiency and reduce our carbon footprint,
• Implementing recycling and waste management programs,
• Reducing our water consumption through conservation efforts to protect water resources,
• Prioritizing the purchase of environmentally friendly products through our Purchasing Policy,
• Organizing training sessions, events, and other activities to raise awareness among our employees and guests about the environmental and climate-related issues.

REGIONAL CULTURAL AWARENESS POLICY

• Working to protect local resources and ensure their accessibility,
• Supporting the local economy by prioritizing local procurement and employment,
• Preserving regional traditions and cultures, and working to prevent discrimination based on ethnicity, belief, opinion, etc.,
• Considering the sensitivities, needs, and opinions of the local people, as well as the characteristics of the region, and organizing meetings with the local community for this purpose,
• Supporting the local community in protecting the natural environment, historical and archaeological assets, and cultural traditions,
• Promoting the region’s culture, traditions, cuisine, and activities to guests (including natural assets, religious, cultural, and archaeological sites, etc.), and training our staff accordingly.

SUSTAINABILITY POLICY

• Increasing awareness among our employees by providing training on energy, environment, and sustainability topics and maintaining continuous engagement,
• Developing methods to reduce pollution at its source,
• Reducing our carbon footprint by developing environmentally friendly and sustainable products,
• Implementing initiatives to reduce the consumption of natural resources,
• Ensuring the proper disposal of hazardous waste, recycling all non-hazardous waste, and reducing overall waste generation,
• Combating climate change,
• Prioritizing the health, safety, and well-being of our employees by offering educational and developmental opportunities, and providing a fair workplace and appropriate working conditions,
• Promoting equal opportunities for women in the workplace and increasing female employment,
• Supporting youth employment and enhancing their competencies through education and internship programs,
• Supporting all forms of development aimed at preserving local resources and improving accessibility to them,
• Collaborating with local communities around shared goals and engaging in activities that protect local values,
• Supporting the preservation of historical and archaeological assets, and cooperating with local communities to protect natural and cultural heritage,
• Evaluating our suppliers based on sustainability criteria and collaborating with suppliers that demonstrate high environmental performance,
• Continuously improving accessibility, health, and safety standards for all guests, staff, and visitors with special needs, physical sensitivities, and challenges,
• Ensuring and supporting the protection of biodiversity, wildlife, and ecosystems,
• Continuously improving our sustainability practices and regularly sharing these efforts with internal and external stakeholders.

WOMEN'S RIGHTS AND EQUALITY POLICY

• Adopting the approach of “the right talent for the right position” in our recruitment processes and avoiding discrimination based on gender, age, race, religion, sexual orientation, etc.,
• Ensuring the health, safety, and well-being of all our employees without gender distinction,
• Providing fair compensation to all employees with our “equal pay for equal work” policy,
• Assigning duties in line with the principle of equality,
• Avoiding gender discrimination in career development, performance evaluations, and promotion processes,
• Supporting greater representation of women in leadership roles to achieve gender balance in management,
• Ensuring that all employees have equal access to training and development opportunities regardless of gender,
• Offering practices that respect family life and maintain work-life balance,
• Implementing a zero-tolerance policy against violence and discrimination toward women and raising social awareness by organizing training sessions to educate our employees about combating violence.